Blended Approach

Learners may select either online training or benefit from a blended learning experience that combines on-site and online training. All courses are aligned to NQF (National Qualifications Framework) levels and registered with the Wholesale & Retail Sector Education and Training Authority. The online training programmes provide accredited training in modules such as Customer Service Store Cashier; and Merchandising.

Online Learning

The UMS Academy online training option is easy to follow, even for those who are not computer literate, with course facilitators helping every step of the way.

Step 0

Register Store

Submit an online registration form with your store name, address, phone number, owner / manager name, and email.

Your initial registration assigns managers to the online training and gives them access to training records. Subsequent to submitting your registration, a store code, usernames and passwords will be sent to you via email.

Step 0

Register Employees

A store code is required to register students online. To register a student, you must have your store code, the student’s name, email (where their enrolment and completion notification will be sent), and a self-assigned username and password. Once registered, the student is ready to log on and start taking courses.

Step 0

Access Courses

A registered student can log into the system and take courses anytime, anywhere and from any computer with an Internet connection.

Step 0

Get Certified

Once a student has completed a course and passed the post-test(s), he or she is certified. Certificates are available in the student gradebook and can be printed.

Course list


Customer Service & Professionalism I

Customer Service & Professionalism II

Promotions & Merchandising

Basic Store Training

UMS Induction Training

System Requirements

In order to use the online system, you must ensure that your computer setup includes:

Microsoft Internet Explorer 6.0 or later.

Internet security set to medium.

Pop-up blocker set to off.

Audio volume in a medium setting


UMS is the only company offering this to the industry for the upliftment of the independents and their staff.

Our Academy staff will arrange the training from start to finish, making it easy for our members to develop and empower their people while growing their business. All courses include both progress and end-of-course assessments and where a learner meets the required outcomes, they are awarded a certificate of competency.


Get in touch with us by completing the form below. One of our friendly assistants will respond to you as soon as possible.

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